ACROMED HEALTHCARE Technologies Limited
Complete lifecycle support for your medical equipment
From procurement to maintenance, we handle every stage of your medical equipment journey.
ACROMED Healthcare Technologies provides comprehensive lifecycle support for medical equipment, helping healthcare facilities source, install, operate, and maintain their diagnostic and therapeutic devices. Our team of experienced biomedical engineers and healthcare technology professionals works closely with hospital administrators, clinical staff, and procurement teams to deliver tailored solutions that meet the specific needs of each facility.
Our installation process — step by step: Every equipment installation follows a structured seven-stage process designed to ensure quality, safety, and a smooth handover to your clinical team. First, we conduct a site assessment visit to evaluate power quality, available space, network connectivity, lighting, and staffing levels. This helps us identify any preparatory work needed before installation day. Second, we arrange equipment delivery and pre-installation inspection, where our team unpacks and inspects the equipment to confirm it arrived in perfect condition and all accessories, cables, and documentation are present. Third, we perform physical installation including mounting, electrical connection, network integration, and mechanical assembly as required. Fourth, our engineers carry out calibration and performance verification against manufacturer specifications, running test samples or test patients to confirm the equipment produces accurate results. Fifth, we provide hands-on clinical staff training typically lasting two to four hours per device, covering daily operation, alarm interpretation, cleaning and disinfection procedures, and basic troubleshooting. Sixth, we complete documentation and handover, providing laminated quick-reference cards for each device, user manuals, warranty certificates, and our service contact information. Seventh and finally, we make a 48-hour follow-up call to confirm everything is working well and address any initial questions that may have arisen once staff begin using the equipment independently.
Service response times: We understand that equipment downtime directly affects patient care, so we structure our response commitments by service plan. For clients on our Premium maintenance plan, we guarantee on-site response within 24 hours for Kampala and 48 hours for upcountry locations. Standard plan clients receive priority scheduling with on-site response within 72 hours. Basic plan clients receive telephone and remote support during business hours, with on-site visits scheduled within five business days. Emergency repairs for non-contract clients are accommodated based on engineer availability, with priority given to contract holders. Our service engineers carry commonly needed spare parts and consumables for major product lines including Mindray patient monitors, Contec diagnostic devices, and Locmedt laboratory equipment, reducing the need for follow-up visits.
Training detail: Our clinical training is practical and hands-on, not theoretical. Training sessions are conducted at your facility using the actual equipment that will be used in daily practice. We cover basic operation including powering on, navigating menus, running standard tests or scans, and interpreting basic results. We teach alarm interpretation so your nursing and clinical staff understand what each alarm means and how to respond appropriately. We cover cleaning and disinfection protocols specific to each device, following manufacturer guidelines and infection control best practices. Finally, we train staff on basic troubleshooting — common error messages, sensor replacements, paper and consumable changes, and when to call for service. For larger facilities, we offer train-the-trainer programmes where we train selected senior staff who then cascade the training to their colleagues, ensuring everyone on every shift is competent with the equipment. Refresher training sessions are available at any time and are included in our maintenance contracts.
We source and supply high-quality medical devices from trusted international manufacturers, handling every step of the procurement process from supplier selection and price negotiation to importation, customs clearance, and delivery to your facility. Our procurement service saves you time and ensures you receive genuine, certified equipment at competitive prices. We maintain relationships with multiple manufacturers across diagnostic imaging, patient monitoring, laboratory, and surgical equipment categories.
Our certified biomedical engineers provide professional on-site installation, calibration, and performance testing for all equipment we supply. We conduct a thorough site assessment before installation to ensure the environment meets manufacturer specifications, then manage the complete setup process including electrical integration, network connectivity, and system configuration. After installation, we perform comprehensive testing to verify that each device operates at optimal performance levels before handover.
We offer preventive maintenance contracts designed to minimise equipment downtime and extend the operational lifespan of your medical devices. Our maintenance programmes include scheduled inspections, component replacements, software updates, and performance verification. For urgent repairs, our technical team is available to respond quickly, diagnose issues accurately, and carry out repairs using genuine replacement parts to restore your equipment to full working condition.
We provide hands-on user training and technical workshops for clinical staff to ensure safe, confident, and effective operation of all equipment we supply. Our training programmes are tailored to the specific devices and the skill levels of your team, covering basic operation, routine maintenance, troubleshooting common issues, and safety protocols. We also offer refresher training sessions and train-the-trainer programmes for larger facilities.
Our technical support team is available for remote and on-site assistance to address operational questions, troubleshoot issues, and provide guidance on equipment use. We offer telephone and video-call support during business hours, with emergency on-site response available for critical equipment failures. Our goal is to ensure your clinical team always has access to the technical expertise they need to keep equipment running reliably.
Regular calibration is essential to maintain the accuracy and reliability of medical diagnostic devices. We offer scheduled calibration services for a wide range of equipment including patient monitors, diagnostic imaging systems, laboratory analysers, and vital signs devices. Our calibration procedures follow manufacturer specifications and regulatory standards, helping your facility maintain compliance and deliver accurate clinical results.
Our service delivery follows a structured process to ensure quality and reliability at every stage.
Every engagement with ACROMED begins with a thorough needs assessment to understand your facility's requirements, infrastructure, and budget. We then provide a detailed proposal covering equipment specifications, pricing, delivery timelines, installation plans, and service options. Once approved, our team manages the end-to-end logistics including importation, customs clearance, and delivery coordination. On-site installation is carried out by our certified engineers, followed by comprehensive testing and hands-on staff training. After handover, we remain available through our maintenance and support programmes to keep your equipment performing at its best. This structured approach ensures consistency, transparency, and quality across every project we undertake.
Choose a plan that fits your facility's needs and budget.
| Plan | Includes | Annual Fee (UGX) |
|---|---|---|
| Basic | Phone support + 1 preventive service visit | 1,200,000 |
| Standard | 2 preventive visits + priority phone support | 3,500,000 |
| Premium | Unlimited visits + replacement parts included | 8,000,000 |
Custom plans available for large facilities. Contact us for a tailored proposal.
Our team is ready to help. Call us or send a message to schedule a service visit.
Request Service