Medical Equipment Services — ACROMED Healthcare

What We Offer

From procurement to maintenance, we handle every stage of your medical equipment journey.

ACROMED provides complete lifecycle support for your medical equipment — sourcing, installation, training, and maintenance — delivered by experienced biomedical engineers who work closely with your hospital, clinical, and procurement teams.

Our installation process — step by step

Site assessment visit — we evaluate power quality, space, network, lighting, and staffing, and flag any prep work needed.
Delivery & pre-installation inspection — equipment is unpacked and checked so all accessories, cables, and documents are present and intact.
Physical installation — mounting, electrical connection, network integration, and mechanical assembly as required.
Calibration & performance verification — test samples and test patients confirm accurate results against manufacturer specs.
Hands-on clinical training — two to four hours per device covering daily operation, alarms, cleaning, and troubleshooting.
Documentation & handover — quick-reference cards, manuals, warranty certificates, and service contacts.
48-hour follow-up call — we confirm everything works and answer any questions that arise in the first days.

Service response times

Premium plan: on-site response within 24 hours in Kampala, 48 hours upcountry.
Standard plan: priority scheduling with on-site response within 72 hours.
Basic plan: phone and remote support during business hours, on-site within 5 business days.
Engineers carry spare parts for major lines (Mindray, Contec, Locmedt) to reduce follow-up visits.

Training — practical, hands-on, at your facility

Basic operation — powering on, navigating menus, running tests/scans, and interpreting results.
Alarm interpretation — what each alarm means and how your staff should respond.
Cleaning & disinfection — device-specific protocols following manufacturer and infection-control guidance.
Basic troubleshooting — common errors, sensor and consumable changes, and when to call for service.
Train-the-trainer for larger facilities, plus refresher sessions included in maintenance contracts.

Equipment Procurement

We handle supplier selection, price negotiation, importation, customs clearance, and delivery — so you receive genuine, certified equipment at competitive prices.

Installation & Commissioning

Certified engineers install, calibrate, and performance-test every system on site, from electrical integration to network connectivity and configuration.

Maintenance & Repairs

Preventive contracts with scheduled inspections, component replacements, and software updates — plus fast repairs using genuine parts.

Clinical Training

Hands-on, device-specific training for your clinical team, including refresher sessions and train-the-trainer programmes for larger facilities.

Technical Support

Phone, video, and on-site support during business hours, with emergency response for critical equipment failures.

Equipment Calibration

Scheduled calibration for monitors, imaging systems, and analysers following manufacturer specs and regulatory standards.

Plan	Includes	Annual Fee (UGX)
Basic	Phone support + 1 preventive service visit	1,200,000
Standard	2 preventive visits + priority phone support	3,500,000
Premium	Unlimited visits + replacement parts included	8,000,000

Our Services